FAQs • Oldsmar, FL • CivicEngage

Who is eligible to participate?: The Automatic Bank Draft program is open to all City of Oldsmar utility customers whose balance is current. Your monthly utility bills will automatically be deducted from your bank account five days prior to the due date.

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Automatic Bank Draft Program for Utility Bills

1. Who is eligible to participate?: The Automatic Bank Draft program is open to all City of Oldsmar utility customers whose balance is current. Your monthly utility bills will automatically be deducted from your bank account five days prior to the due date.

2. Will I still receive a monthly utility bill?: Yes. The only difference is the bill will indicate “Paid by Draft” and the date it will be processed.

3. When will the automatic payments begin?: The automatic bank drafts will begin within 30 days of approval of the application.

4. What if I don’t agree with the amount on my statement?: If for any reason you do not agree with your bill, you must contact Utility Billing at (813) 855-5257 as soon as possible.

5. Is there a charge for the automatic bank draft service?: There is no charge from the City of Oldsmar for this service. Check with your financial institution regarding their fees, if any.

6. Can I pay automatically by credit card?: Yes, automatic credit card payments may be set up using our online payment portal. However, a convenience fee will be added to the automatic credit card payment each month. (beginning October 2017)

7. What if I wish to change my automatic payment method?: Contact us at least 30 days before your payment is to be processed with your new bank account information. You will then need to forward a new authorization form with the new account information to Utility Billing.

8. Is my bank information safe and secure?: Yes, the City of Oldsmar is required to keep all banking information secure and confidential.

9. What if my automatic bank draft is rejected?: If your automatic bank draft is dishonored for any reason, the City of Oldsmar will send you written notification. You must then pay your utility bill in full by cash or money order. A fee will be added to your account for each non-paid automatic transaction. The City of Oldsmar reserves the right to discontinue your participation of the Automatic Bank Draft Program if your payment is rejected. Your financial institution may also charge fees for rejected payments.

10. How do I stop participating in the Automatic Bank Draft Program?: Notify the City of Oldsmar in writing that you would like to stop automatic bank draft. Your request will become effective within 30 days after we receive your notification.

11. Who do I contact with questions or for more information?: Questions concerning this program and enrollment should be directed to Utility Billing at (813) 855-5257 or utilitybilling@myoldsmar.com.