When I was transported to the hospital, why wasn't I taken to the hospital of my choice?
Emergency personnel try to accommodate the patient's or the patient’s family's request of hospital destination, but many times this is not an option due to the patient's condition. Pinellas County EMS system protocols may dictate that the patient be transported to the closest hospital facility or a facility capable of providing specialized treatment. In some cases, paramedics in the field will be directed by Pinellas County EMS medical control staff to transport to a different hospital due to emergency department closures caused by patient overloading. In all instances where the hospital transport destination is not what the patient or family desired, the paramedics will discuss these issues with the patient and family.

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1. How do I report an emergency where I need the Fire Department, an ambulance, or the Sheriff’s Department?
2. When a call is made to 911, how long before emergency help arrives?
3. If Oldsmar Fire Rescue units are on a call and another 911 call is received, who responds?
4. Why do an Oldsmar fire truck and a Sunstar ambulance respond to medical calls?
5. When I was transported to the hospital, why wasn't I taken to the hospital of my choice?
6. How do the firefighters know when they have an emergency call?
7. How many people work for the City of Oldsmar Fire Rescue?
8. What type of education or certification is needed to become an Oldsmar firefighter?
9. Does the fire department have any volunteer firefighting opportunities?
10. Is it possible to get a tour of the fire station and see the fire trucks?
11. Will you inspect my fire extinguisher?
12. Does the Fire Department offer any public education courses such as CPR?
13. Do you inspect the installation of baby car safety seats?
14. Does the Fire Department do home fire safety inspections?
15. What is the city's ISO Public Protection Classification?